1. CRUMPLER guarantees its products against possible defects in materials and workmanship and offers a standard warranty of 30 years. This warranty does not affect the Customers statutory rights.

2. Where such defects occur, the Customer can request supplementary performance (“Nacherfüllung”) either through repair or through replacement of the item in question. CRUMPLER however reserves the right to reject the chosen supplementary performance by the Customer in case the performance would involve CRUMPLER in unreasonable effort.

3. If the supplementary performance is unsuccessful, the Customer shall be entitled to cancel the contract or reduce the remuneration. The performance is considered to be unsuccessful if the product cannot be repaired after three (3) or more attempts.

4. The warranty is limited up the value of the CRUMPLER product in question. In case the product is not available anymore due to the 30-year warranty, CRUMPLER reserves the right to supply an equivalent product of equivalent value and quality.

5. The warranty is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel). The warranty is not valid in case care instructions given by CRUMPLER have not been applied or in case CRUMPLER products are modified by the Customer.

6. All returns are subject to inspection and approval by CRUMPLER before any repair or replacement is authorized.

7. Any claims for damages and reimbursement of expenses the Customer may have, based on whatever legal reason, including infringement of duties arising in connection with the contract or tort, shall be excluded. The above shall not apply in the case of mandatory liability, e.g. under the German Product Liability Act ("Produkthaftungsgesetz"), in the case of intent, gross negligence, injury of live, body or health, or in case of breach of an essential term of contract ("wesentliche Vertragspflichten"). However, claims for damages and reimbursement arising from an essential breach of the contract shall be limited to the foreseeable damage which is intrinsic to the contract, unless caused by intent or gross negligence or based on liability for injury of live, body or health. The above provision does not imply a change in the burden of proof to the detriment of the Customer.

8. All goods must be returned in perfect condition along with a copy of the initial CRUMPLER invoice/delivery note.